Do You Need inCentergy? Pop Quiz...

Ask a group of employees what primary service they provide. Then ask them why they provide the service. Finally, ask them what the desired result is from the service or action and who stands to benefit from it.

Are you surprised by the answer?

inCentergy Can Help

The entire menu of inCentergy professional services is built upon a single, foundational premise: when groups of people are focused on a common purpose that is aligned to a shared vision, the result of their collective action becomes a powerful force for improvement and achievement. When properly focused, the whole of a group's collective effort rapidly becomes greater than the sum of individual contributions. Unfortunately, the power of group action is often lost in today's workaday world. All too often, groups and organizations (which are simply collections of groups) lose touch with their core purpose and rapidly become fixated on "getting the job done." Whether the job is processing more claims, writing more citations, paving more roads, or selling more computers, our focus tends to become centered on what we are doing, as opposed to how we are doing, why we are doing it, who will benefit and whether they actually care… The result is the same, powerful synergy toward a common goal—in the wrong direction.

Ultimately, our performance metrics track this lack of focus—we discuss outputs, not outcomes…we talk about impressions, not impacts. The real result? We lose revenue. We lose customer support. We lose citizen and stakeholder trust.

The inCentergy Approach Reconnects An Organization To Its Core Purpose Through The Use Of Balanced Scorecard & Performance Management

The inCentergy approach to the Balanced Scorecard & Performance Management is about changing the conversation and focus of group action from what's happening in our organizations to what's happening in the lives of our customers as a result of organizational effort. The inCentergy approach reconnects an organization to its core purpose and creates concrete perspectives on desired results of group and organization action. Performance metrics then logically and naturally flow from our perspectives on desired results, and provide a solid, quantitative storyboard of organization and group performance.

Contact Kevin Baum today to discuss how inCentergy can take your organization into tomorrow.

You Know You Need inCentergy If...

1) You don't have a Strategic Plan or coherent Strategic Framework that links strategy to action

2) You have a Strategic Plan but nobody understands it or respects it (the classic door stop Plan)

3) You're departments and divisions are competing with each other over scarce resources and the competition is becoming counter-productive

4) You know you can improve service efficiencies, you just can't figure out how or where

5) You don't have meaningful performance metrics to track critical services, make informed decisions, or hold managers accountable

6) You have too many measures and your managers are drowning in meaningless data