Author and consultant Kevin Baum, MPA, is Founder and Principal of inCentergy, an Austin-based management consulting firm specializing in Balanced Scorecard, Performance Management, & Leadership Development. An extremely popular speaker, trainer, and consultant, Kevin is known across the county for his signature performance presentation: The Good, The Bad, & The Ugly - Real World Case Studies In Performance Management. Kevin's experiences working with organizations around the world have convinced him that our pursuit of performance accountability and results is often confused by an abundance of talk and methodology, and a shortage of action. 

As a former government executive, Kevin frequently hired consultants that charged by the hour and confused the organization with Byzantine and unwieldy 'methodologies'. Kevin decided that busy executives need an affordable and effective alternative. This firm belief moved Kevin to develop the inCentergy, Into Action on Performance Management Process. This three-step, no-nonsense process has revolutionized government and industry's ability to get to results without getting lost in the noise—results that make a difference.

Kevin Baum is author of  Lessons From The Line, Why Every Leader Should Be A Firefighter For A Day.  Lessons From The Line is an exciting, real-world look at leadership and management principles from the firefighter's perspective, and is rapidly gaining prominence in management schools and executive boardrooms across the country.

Senior Government Executive, Performance Measures Pioneer, Speaker & Author

inCentergy: Putting Real Experience to Work for You

A 21-year veteran of government service and former Assistant Fire Chief and Fire Marshal for the City of Austin Fire Department, Kevin has a reputation as a strong and innovative leader. Kevin is known for his efforts in pioneering the implementation of performance measures into programs and services that are difficult to quantify and evaluate statistically. Kevin's efforts in organizational and leadership development have been recognized around the world, and his work has been published in America, the United Kingdom, Canada, South Africa and Australia. Kevin is a very popular educator, speaker and organizational leadership consultant. Kevin presents widely at international conventions, executive retreats and employee development workshops on a wide range of topics.

Into Action—Getting from the Measures to Results and from Results to Reward

Kevin's practical, hands-on experience in Performance-Management gives him the unique perspective of having lived what he teaches. Since the founding of inCentergy and the Into Action Process, Kevin Baum has worked with hundreds of organizations and thousands of employees to develop Balanced Scorecards and Performance Management frameworks that are no-nonsense, no-frills, useful management tools to improve performance.

Education—Public Policy, Administration, Conflict Management

Kevin holds a Bachelor of Arts degree in Fire Service Administration from Western Illinois University and a Master of Public Policy and Administration from Texas State University. Kevin's Master's manuscript, which explored the nature of conflict between functional groups in public organizations, won the National Association of Public Affairs and Administration's Masters Manuscript Award for best research in America (1997). Kevin's manuscript has been published extensively and is featured in a graduate level text on Conflict Management. Kevin's philosophy that conflict can be managed through shared experience and synergy is a formative team building theory that he explores frequently during workshops and conventions, and he believes strongly that nontraditional thinking is necessary to bring about positive corporate cultural change.

Kevin is a faculty member of the prestigious Governing Live seminar series, a senior faculty member of the National League of City’s Leadership Training Institute, an Actuate Business Partner, a guest lecturer for the Texas Certified Public Administrator’s Program, and is adjunct faculty for the Texas State Master of Public Policy and Administration Program.

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Publications and Articles

Kevin Baum has been published extensively in the trade, academic, and management literature. Many of Kevin's articles can be found on this website. Simply surf our site, click on the article and download. To order Kevin's book, Lessons From The Line, click here.

Contact Kevin Baum today to discuss how inCentergy can take your organization into tomorrow.