Into Action
Process
The Into Action process follows three simple rules:
1) Organize your measures outside of existing structural/functional
silos
2) Engage the workforce in the performance conversation
3) Only measure what is Mission Critical
The Into Action process breaks your performance journey
into three sequential steps: Getting to the Measures; Getting
from Measures to Results; Getting from Results to Rewards.
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Getting to the Measures
The Getting to the Measures process focuses on results,
not the activities used to produce them. All too often, organizations demonstrate
performance by talking about what they are doing rather than how they are
doing, for whom, and whether their services are making an impact in the lives
of their customers and stakeholders.
Through the use of a unique logic model that facilitates
a structured conversation on key services and desired results, the Getting
to the Measures process drives right to the heart of an organization's core
purpose, and connects that purpose to concrete metrics of performance.
The Into Action, Getting to the Measures process is designed
to support your existing strategic plan and position, organizational structure,
and service delivery system. This step is about getting to results measures
that work for you—not force-fitting your agency to a cookie-cutter, one-size-fits
all approach.
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Getting from the Measures to Results
 Simply
having results measures doesn't change the way we do business. You have to
work the measures in order for the measures to work for you and your agency.
The Getting from the Measures to Results step is designed to move your agency
from performance reporting to performance learning. It is in performance diagnostics
and assessment where organizations truly begin to impact the lives of customers,
citizens and stakeholders.
This step provides the diagnostic tools and techniques to
begin the performance learning process. The Getting to Results step fosters
performance learning by creating assessment rituals that institutionalize the
performance perspective at multiple levels in your agency. This step provides
the tools and techniques to aggregate the data for "collective" significance
and equips your agency to make powerful decisions on performance, collaboration,
policy and service delivery.
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Getting from Results to Reward
This step provides the communications template to change
public discourse on the value of your agency and its services by demonstrating
the difference you are making in the lives of your customers, citizens and
stakeholders.
Getting from Results to Reward is about communicating your
performance journey, and demonstrating through a powerful Performance Storyboard™ that
your agency is thinking, learning, growing and caring.
It is in performance reward where you position your agency
to earn more revenue, defend more services, hire more staff, and create growth
opportunities to expand meaningful programs and services that benefit your
customers and stakeholders.
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Please
to begin your Into Action process
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