By
centering a group or an organization on a common purpose
and providing strong leadership to recognize and harness
group potential, you achieve synergy—hence the name,
inCentergy.
Here's a Test
Focus
Getting the Job Done
On Performance Accountability
Here's a test...
Ask a group of employees what primary
service they provide. Then ask them why they provide the
service. Finally, ask them what the desired result is from
the service or action and who stands to benefit from it.
Surprised?
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Focus
T he
entire menu of inCentergy professional services—from keynote
speaking... to workforce development... to performance workshops
and consulting—is built upon a single, foundational premise:
when groups of people are focused on a common purpose that
is aligned to a shared vision, the result of their collective
action becomes a powerful force for improvement and achievement.
When properly focused, the whole of a group's collective effort
rapidly becomes greater than the sum of individual contributions.
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Getting the Job Done
Unfortunately, the power of group action
is often lost in today's workaday world. All too often, groups
and organizations (which are simply collections of groups)
lose touch with their core purpose and rapidly become fixated
on "getting the job done." Whether the job is processing
more claims, writing more citations, paving more roads, or
selling more computers, our focus tends to become centered
on what we are doing, as opposed to how we are doing, why
we are doing it, who will benefit and whether they actually
care… The result is the same, powerful synergy toward
a common goal—in the wrong direction.
Ultimately, our performance metrics track
this lack of focus—we discuss outputs, not outcomes…we
talk about impressions, not impacts. The real result? We
lose revenue. We lose customer support. We lose citizen and
stakeholder trust.
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inCentergy on Performance Accountability
The inCentergy approach to performance
accountability is about changing the conversation and focus
of group action from what's happening in our organizations
to what's happening in the lives of our customers—from
self-preservation to performance-information... from the
difficulties we face to the difference we make. The inCentergy
approach to organizational accountability reconnects an organization
to its core purpose and creates concrete perspectives on
desired results of group and organization action. Performance
metrics then logically and naturally flow from our perspectives
on desired results, and provide a solid, quantitative storyboard
of organization and group performance.
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